Versions / Updates
Last modified by Admin on 2025/11/11 04:49
Jan 20 2026
Jul 25 2025
SwyxWare 14.21 compatibility
3iMedia Call Queue Controller 8.00 or above have been successfully tested with SwyxWare 14.21
Jun 05 2025
SwyxWare 14.20 compatibility
3iMedia Call Queue Controller 8.00 or above have been successfully tested with SwyxWare 14.20
May 25 2024
Sep 08 2023
Aug 15 2023
May 11 2022
Dec 13 2021
Nov 11 2021
Call Queue Controller 6.12 Quickfix 1 released
Version 2021 / 6.12 Quickfix 1
- Queue: (fixed) Post processing for outbound calls not working
- Queue: (fixed) Internal user updated fails when deleting user without SMTP address from SwyxWare Administration
- Webserver: (improved) Supressed line break betweek number and copy icon
- Webserver: (fixed) User number resolution not working as expected when using alternative numbers and MetaServices installed
- Webserver: (fixed) Disconnected calls not properly removed from global calls list
Downloads: Update
Aug 18 2021
SwyxWare 13.00 compatibility
The following versions are tested with SwyxWare Version 13.00
- 3iMedia Call Queue Controller 6.12 or above
- 3iMedia MetaServices 9.00 or above
- 3iMedia Reporting Services 5.00 R2 or above
Jun 02 2021
Call Queue Controller 6.12 released
Version 2021 / 6.12
- General: (new) New skins for Remote Connector AND internal network usage (working with SwyxWare >12.30)
- General: (fixed) Editing device config not possible if base licenses expired
- General: (changed) Limit size of user avatar pictures downloaded (can be increased in registry MaxUserImageSizeInKB)
- AdminCenter: (fixed) Problem saving default views settings when SwyxUser contains non-latin characters
- Queue: (new) Copy icon next to each number to copy number into clipboard
- Queue: (fixed) Rotary delivery always starting with first agent
- Webserver: (improved) Improved compatibility with Swyx Remote Connector
Downloads: Update
Dec 29 2020
SwyxWare 12.30 compatibility
The following versions are tested with SwyxWare Version 12.30
- 3iMedia Call Queue Controller 6.10 or above
- 3iMedia MetaServices 8.10 R2 QF4 or above
- 3iMedia Reporting Services 5.00 R2 or above
Nov 30 2020
Call Queue Controller 6.11 Quickfix 2 released
Version 2020 / 6.11 Quickfix 2
- Conferencing: (changed) Cancelling calls in conference room only availabe for conference room administrator
- Queue: (new) Auto-pause is reset if system detects any active calls for the paused user
- Queue: (fixed) Philips hue light shows always busy after call pickup or call rating
- Queue: (fixed) Setting forwarding destination in custom delivery with exact same value as before triggers new forwarding destination resolution
- Webserver: (fixed) Mailto-Link in call info dialog not working in terminal server sessions
- Webserver: (fixed) Redirection information underneath caller info is not shown any more after SwyxWare 11.52
- AdminCenter: (fixed) Sorter configured in default view configuration has no effect
- AdminCenter: (fixed) Deleting Plug-In not working
- AdminCenter: (improved) Plug-In errors and warnings are not shown on warnings page
Downloads: Update
Aug 20 2020
Queue Controller Skins for SwyxWare > 12.00
Skin update for SwyxWare 12.00 and higher
- Download the skin package and extract it to the skins sub folder of your 3iMedia Queue Controller installation, upload to SwyxWare is done automatically
- Alternatively upload the skins into SwyxWare global scope manually.
Downloads: Skins
May 24 2020
Call Queue Controller 6.11 Quickfix 1 released
Version 2020 / 6.11 Quickfix 1
- Queue: (fixed) Last agent delivery timeout not working properly
- Queue: (fixed) Forwarding destination as closed queue action has no effect
- Queue: (fixed) Missing number for ECR queues in queue list
Downloads: Update
May 14 2020
Call Queue Controller Teams Plug-In 1.00 released
Prerequisites:
Information:
Requirements:
- Call Queue Controller 6.11 or higher
- Microsoft Azure User
- Microsoft Azure Application Registration
- Anynode SBC for queuing integration
Downloads: Plug-In
Call Queue Controller 6.11 released
Version 2020 / 6.11
- - General: (new) Teams Integration
- - Teams-Integration Azure Preparation
- - Teams-Integration Contact Center Preparation
- - Teams-Integration Status Integration
- - Teams-Integration PBX / Agent Integration
- - General: (removed) Stringify integration as service is no longer available
- - AdminCenter: (fixed) Destination number in forwarding destinations now allows # and * for trunk prefixes
- - Conferencing: (new) Invited conference attendees are shown as planned in conference room (only if Exchange integration is active)
- - Conferencing: (new) Exchange sync interval can be change via registry key: ExchangeConferenceRefreshTimeout (in minutes)
- - Conferencing: (fixed) Reconnect to Exchange server after username or password change in device settings
- - Conferencing: (fixed) Appointments with empty subject are not shown in conference list as next conference
- - Conferencing: (fixed) Problem creating or changing conference room number
- - Conferencing: (fixed) Adding Exchange server not possible if no base license available or expired
- - Conferencing: (fixed) Using external conference number for conference links to prevent SwyxIt! from dialing number with leading zero
Downloads: Update
Apr 16 2020
SwyxWare 12.10 compatibility
The following versions are tested with SwyxWare Version 12.10
- 3iMedia Call Queue Controller 6.00 R2 QF4 or above
- 3iMedia MetaServices 8.10 R2 QF4 or above
- 3iMedia Reporting Services 5.00 QF7 or above
Mar 11 2020
Call Queue Controller 6.10 released
Version 2020 / 6.10
- General: (new) Compatibility with SwyxWare version 12.00 and above
- AdminCenter: (new) Configuration options in default views configuration for call rating
- AdminCenter: (fixed) Missing voicemail settings in holiday settings when selecting announcement
- AdminCenter: (fixed) Recurring holidays are not working after first recurrance
- Queue: (fixed) Call aborted after transfer if call is connected via selection menu
- Queue: (fixed) Wrong call delivery on remote server if destination number is group number
- Conferencing: Exchange Integration (add Exchange Server as device)
- - http://cms.3imedia.de/blog-products/aktuelles/meldungen/Conferencing-Setup.php
- - http://cms.3imedia.de/blog-products/aktuelles/meldungen/Exchange-Setup.php
- Conferencing: Add mail address to conference room for address resolution in calendar element
- Conferencing: Skip PIN for internal calls
Downloads: Update
Sep 11 2019
Call Queue Controller 6.00 R2 Quickfix 4 released
Version 2018 / 6.00 R2 Quickfix 4
- General: (improved) Updated for compatibility with SwyxWare version 11.50 and above
- Webserver: (fixed) Prevent retrieving files out of root bounderies from server using relative path
Downloads: Update
Aug 08 2019
Call Queue Controller 6.00 R2 Quickfix 3 released
Version 2018 / 6.00 R2 Quickfix 3
- General: (fixed) Updated for compatibility with SwyxWare version 11.50 and above
- General: (new) Support for SwyxFlex license model
- AdminCenter: (improved) Detection of all day events if event is not marked as this explicitly
- AdminCenter: (fixed) Cloning of queues leads to unpredictabled properties in cloned queue
- AdminCenter: (fixed) Announcements shown as invalid in some conditions
- AdminCenter: (fixed) Holiday announcement is ignored if overflow to voicemail with overflow on logged off agents condition is set
- AdminCenter: (fixed) Delivery Time/TimeAdv1/TimeAdv2 problem when configured via Admin Center
- AdminCenter: (fixed) Parameters for external holidays are deleted upon service restart
- Queue: (new) Notification in groups view if agents in monitored by SwyxMonitoring feature
- Queue: (improved) Improved saving of SQL data with special characters into SQL data tables
- Queue: (improved) Improvements related to intersite Queue Controller call delivery
- Queue: (fixed) Last activity time stamp not set when call is transferred to an external destination
- Queue: (fixed) Queue accepts call if no hold music and no announcements are configured
- Queue: (fixed) Call delivery timeout on Mobile Extenstion Manager devices is now increased again after broken through SwyxWare internal changes
Downloads: Update
Feb 09 2019
Call Queue Controller 6.00 R2 Quickfix 2 released
Version 2018 / 6.00 R2 Quickfix 2
- AdminCenter: (new) User state in default views configuration can be made sticky to prevent resetting state after calls
- Queue: (fixed) Missing database entry for post processing times and user's locked state in QueueLogonGroups table
- Queue: (fixed) Pickup state on user gets stuck when call is pickup up by another user during alerting
- Webserver: (fixed) Wrong status speaking internal if user is ringing after call is connected to call routing due to changes in SwyxWare
Downloads: Update
Oct 24 2018
Call Queue Controller 6.00 released
Version 2018 / 6.00
- Devices: (new) Integration of Google Text-to-speech services (extra license and subscription required)
- Devices: (new) Integration of Google text recognition services (extra license and subscription required)
- Devices: (new) Integration of Google translation services (extra license and subscription required)
- Devices: (improved) Philips hue light in devices list now shows actual colour of light
- Devices: (new) Lights can be assigned to queues
- AdminCenter: (new) Selection of auto generated TTS-files as announcements
- AdminCenter: (new) Play an announcement on the phone using the play menu item of each announcement
- AdminCenter: (new) Option to play welcome announcements only on external calls
- AdminCenter: (new) DTMF option to prevent call recording by using 2 numbers per group and user. Lowest number is used for recording, highest number restricts recording. The lowest number needs to be set in SwyxWare administration for trunk recording
- AdminCenter: (fixed) Authentication with special characters in username not working
- AdminCenter: (removed) Removed AdminCenter administration group
- Queue: (new) Queue parameter to prevent call recording by using 2 numbers per group and user. Lowest number is used for recording, highest number restricts recording. The lowest number needs to be set in SwyxWare administration for trunk recording
- Queue: (new) New call routing ECR block for playing TTS-announcements with any fixed or dynamic text
- Queue: (new) Caller name in queue calls list shows redirection info if call has been redirected by several call routings or unconditional redirects
Downloads: Update
May 15 2018
Call Queue Controller 5.10 Quickfix 5 released
Version 2018 / 5.10 Quickfix 5
- Queue: (fixed) All users set to post processing after last update
Downloads: Update
May 07 2018
Call Queue Controller 5.10 Quickfix 4 released
Version 2018 / 5.10 Quickfix 4
- General: (fixed) Updated for compatibility with SwyxWare version 11.10.2959 and above
Downloads: Update
Apr 05 2018
Call Queue Controller 5.10 Quickfix 3 released
Version 2017 / 5.10 Quickfix 3
- Webserver: (fixed/improved) Memory leak in web extensions using ajax updater
- Webserver: (fixed) Groups view not sorted correctly if type is set to sortable list
- Webserver: (fixed) Min and max logon restraints set for a group are ignored
- Webserver: (fixed) Wrong download link for new versions
- Webserver: (new) Added EMailAddress field to JSON and XML results
- AdminCenter: (fixed) Fixed behaviour when extending office hours in office hour settings by dragging the knob to the beginning or end of slider
- AdminCenter: (fixed) Entering several mail addresses separated with | or ; is not possible
- AdminCenter: (fixed) Cancelling holidays dialog when editing queue leaves window empty
- Conferencing: (fixed) Error message when uploading conferencing script to database
Downloads: Update