Versions / Updates
Sep 08 2023
Aug 15 2023
May 11 2022
Dec 13 2021
Nov 11 2021
Call Queue Controller 6.12 Quickfix 1 released
Version 2021 / 6.12 Quickfix 1
- Queue: (fixed) Post processing for outbound calls not working
- Queue: (fixed) Internal user updated fails when deleting user without SMTP address from SwyxWare Administration
- Webserver: (improved) Supressed line break betweek number and copy icon
- Webserver: (fixed) User number resolution not working as expected when using alternative numbers and MetaServices installed
- Webserver: (fixed) Disconnected calls not properly removed from global calls list
Downloads: Update
Aug 18 2021
SwyxWare 13.00 compatibility
The following versions are tested with SwyxWare Version 13.00
- 3iMedia Call Queue Controller 6.12 or above
- 3iMedia MetaServices 9.00 or above
- 3iMedia Reporting Services 5.00 R2 or above
Jun 02 2021
Call Queue Controller 6.12 released
Version 2021 / 6.12
- General: (new) New skins for Remote Connector AND internal network usage (working with SwyxWare >12.30)
- General: (fixed) Editing device config not possible if base licenses expired
- General: (changed) Limit size of user avatar pictures downloaded (can be increased in registry MaxUserImageSizeInKB)
- AdminCenter: (fixed) Problem saving default views settings when SwyxUser contains non-latin characters
- Queue: (new) Copy icon next to each number to copy number into clipboard
- Queue: (fixed) Rotary delivery always starting with first agent
- Webserver: (improved) Improved compatibility with Swyx Remote Connector
Downloads: Update
Dec 29 2020
SwyxWare 12.30 compatibility
The following versions are tested with SwyxWare Version 12.30
- 3iMedia Call Queue Controller 6.10 or above
- 3iMedia MetaServices 8.10 R2 QF4 or above
- 3iMedia Reporting Services 5.00 R2 or above
Nov 30 2020
Call Queue Controller 6.11 Quickfix 2 released
Version 2020 / 6.11 Quickfix 2
- Conferencing: (changed) Cancelling calls in conference room only availabe for conference room administrator
- Queue: (new) Auto-pause is reset if system detects any active calls for the paused user
- Queue: (fixed) Philips hue light shows always busy after call pickup or call rating
- Queue: (fixed) Setting forwarding destination in custom delivery with exact same value as before triggers new forwarding destination resolution
- Webserver: (fixed) Mailto-Link in call info dialog not working in terminal server sessions
- Webserver: (fixed) Redirection information underneath caller info is not shown any more after SwyxWare 11.52
- AdminCenter: (fixed) Sorter configured in default view configuration has no effect
- AdminCenter: (fixed) Deleting Plug-In not working
- AdminCenter: (improved) Plug-In errors and warnings are not shown on warnings page
Downloads: Update
Aug 20 2020
Queue Controller Skins for SwyxWare > 12.00
Skin update for SwyxWare 12.00 and higher
- Download the skin package and extract it to the skins sub folder of your 3iMedia Queue Controller installation, upload to SwyxWare is done automatically
- Alternatively upload the skins into SwyxWare global scope manually.
Downloads: Skins
May 24 2020
Call Queue Controller 6.11 Quickfix 1 released
Version 2020 / 6.11 Quickfix 1
- Queue: (fixed) Last agent delivery timeout not working properly
- Queue: (fixed) Forwarding destination as closed queue action has no effect
- Queue: (fixed) Missing number for ECR queues in queue list
Downloads: Update
May 14 2020
Call Queue Controller Teams Plug-In 1.00 released
Prerequisites:
Information:
Requirements:
- Call Queue Controller 6.11 or higher
- Microsoft Azure User
- Microsoft Azure Application Registration
- Anynode SBC for queuing integration
Downloads: Plug-In
Call Queue Controller 6.11 released
Version 2020 / 6.11
- - General: (new) Teams Integration
- - Teams-Integration Azure Preparation
- - Teams-Integration Contact Center Preparation
- - Teams-Integration Status Integration
- - Teams-Integration PBX / Agent Integration
- - General: (removed) Stringify integration as service is no longer available
- - AdminCenter: (fixed) Destination number in forwarding destinations now allows # and * for trunk prefixes
- - Conferencing: (new) Invited conference attendees are shown as planned in conference room (only if Exchange integration is active)
- - Conferencing: (new) Exchange sync interval can be change via registry key: ExchangeConferenceRefreshTimeout (in minutes)
- - Conferencing: (fixed) Reconnect to Exchange server after username or password change in device settings
- - Conferencing: (fixed) Appointments with empty subject are not shown in conference list as next conference
- - Conferencing: (fixed) Problem creating or changing conference room number
- - Conferencing: (fixed) Adding Exchange server not possible if no base license available or expired
- - Conferencing: (fixed) Using external conference number for conference links to prevent SwyxIt! from dialing number with leading zero
Downloads: Update
Apr 16 2020
SwyxWare 12.10 compatibility
The following versions are tested with SwyxWare Version 12.10
- 3iMedia Call Queue Controller 6.00 R2 QF4 or above
- 3iMedia MetaServices 8.10 R2 QF4 or above
- 3iMedia Reporting Services 5.00 QF7 or above
Mar 11 2020
Call Queue Controller 6.10 released
Version 2020 / 6.10
- General: (new) Compatibility with SwyxWare version 12.00 and above
- AdminCenter: (new) Configuration options in default views configuration for call rating
- AdminCenter: (fixed) Missing voicemail settings in holiday settings when selecting announcement
- AdminCenter: (fixed) Recurring holidays are not working after first recurrance
- Queue: (fixed) Call aborted after transfer if call is connected via selection menu
- Queue: (fixed) Wrong call delivery on remote server if destination number is group number
- Conferencing: Exchange Integration (add Exchange Server as device)
- - http://cms.3imedia.de/blog-products/aktuelles/meldungen/Conferencing-Setup.php
- - http://cms.3imedia.de/blog-products/aktuelles/meldungen/Exchange-Setup.php
- Conferencing: Add mail address to conference room for address resolution in calendar element
- Conferencing: Skip PIN for internal calls
Downloads: Update
Sep 11 2019
Call Queue Controller 6.00 R2 Quickfix 4 released
Version 2018 / 6.00 R2 Quickfix 4
- General: (improved) Updated for compatibility with SwyxWare version 11.50 and above
- Webserver: (fixed) Prevent retrieving files out of root bounderies from server using relative path
Downloads: Update
Aug 08 2019
Call Queue Controller 6.00 R2 Quickfix 3 released
Version 2018 / 6.00 R2 Quickfix 3
- General: (fixed) Updated for compatibility with SwyxWare version 11.50 and above
- General: (new) Support for SwyxFlex license model
- AdminCenter: (improved) Detection of all day events if event is not marked as this explicitly
- AdminCenter: (fixed) Cloning of queues leads to unpredictabled properties in cloned queue
- AdminCenter: (fixed) Announcements shown as invalid in some conditions
- AdminCenter: (fixed) Holiday announcement is ignored if overflow to voicemail with overflow on logged off agents condition is set
- AdminCenter: (fixed) Delivery Time/TimeAdv1/TimeAdv2 problem when configured via Admin Center
- AdminCenter: (fixed) Parameters for external holidays are deleted upon service restart
- Queue: (new) Notification in groups view if agents in monitored by SwyxMonitoring feature
- Queue: (improved) Improved saving of SQL data with special characters into SQL data tables
- Queue: (improved) Improvements related to intersite Queue Controller call delivery
- Queue: (fixed) Last activity time stamp not set when call is transferred to an external destination
- Queue: (fixed) Queue accepts call if no hold music and no announcements are configured
- Queue: (fixed) Call delivery timeout on Mobile Extenstion Manager devices is now increased again after broken through SwyxWare internal changes
Downloads: Update
Feb 09 2019
Call Queue Controller 6.00 R2 Quickfix 2 released
Version 2018 / 6.00 R2 Quickfix 2
- AdminCenter: (new) User state in default views configuration can be made sticky to prevent resetting state after calls
- Queue: (fixed) Missing database entry for post processing times and user's locked state in QueueLogonGroups table
- Queue: (fixed) Pickup state on user gets stuck when call is pickup up by another user during alerting
- Webserver: (fixed) Wrong status speaking internal if user is ringing after call is connected to call routing due to changes in SwyxWare
Downloads: Update
Oct 24 2018
Call Queue Controller 6.00 released
Version 2018 / 6.00
- Devices: (new) Integration of Google Text-to-speech services (extra license and subscription required)
- Devices: (new) Integration of Google text recognition services (extra license and subscription required)
- Devices: (new) Integration of Google translation services (extra license and subscription required)
- Devices: (improved) Philips hue light in devices list now shows actual colour of light
- Devices: (new) Lights can be assigned to queues
- AdminCenter: (new) Selection of auto generated TTS-files as announcements
- AdminCenter: (new) Play an announcement on the phone using the play menu item of each announcement
- AdminCenter: (new) Option to play welcome announcements only on external calls
- AdminCenter: (new) DTMF option to prevent call recording by using 2 numbers per group and user. Lowest number is used for recording, highest number restricts recording. The lowest number needs to be set in SwyxWare administration for trunk recording
- AdminCenter: (fixed) Authentication with special characters in username not working
- AdminCenter: (removed) Removed AdminCenter administration group
- Queue: (new) Queue parameter to prevent call recording by using 2 numbers per group and user. Lowest number is used for recording, highest number restricts recording. The lowest number needs to be set in SwyxWare administration for trunk recording
- Queue: (new) New call routing ECR block for playing TTS-announcements with any fixed or dynamic text
- Queue: (new) Caller name in queue calls list shows redirection info if call has been redirected by several call routings or unconditional redirects
Downloads: Update
May 15 2018
Call Queue Controller 5.10 Quickfix 5 released
Version 2018 / 5.10 Quickfix 5
- Queue: (fixed) All users set to post processing after last update
Downloads: Update
May 07 2018
Call Queue Controller 5.10 Quickfix 4 released
Version 2018 / 5.10 Quickfix 4
- General: (fixed) Updated for compatibility with SwyxWare version 11.10.2959 and above
Downloads: Update
Apr 05 2018
Call Queue Controller 5.10 Quickfix 3 released
Version 2017 / 5.10 Quickfix 3
- Webserver: (fixed/improved) Memory leak in web extensions using ajax updater
- Webserver: (fixed) Groups view not sorted correctly if type is set to sortable list
- Webserver: (fixed) Min and max logon restraints set for a group are ignored
- Webserver: (fixed) Wrong download link for new versions
- Webserver: (new) Added EMailAddress field to JSON and XML results
- AdminCenter: (fixed) Fixed behaviour when extending office hours in office hour settings by dragging the knob to the beginning or end of slider
- AdminCenter: (fixed) Entering several mail addresses separated with | or ; is not possible
- AdminCenter: (fixed) Cancelling holidays dialog when editing queue leaves window empty
- Conferencing: (fixed) Error message when uploading conferencing script to database
Downloads: Update