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Status Integration

Last modified by Frank Schmidt on 2026/01/26 07:33

Introduction

This integration enriches the status of a Swyx user with presence information from Microsoft Teams.

Features (Groups)

  • Display of the Teams status in Contact Center group summary views
  • Synchronization of the Away status from Microsoft Teams to Swyx (setting a user to Away in Teams also sets the Away status in Swyx)
  • Synchronization of the DND status from Microsoft Teams to Swyx (setting a user to DND in Teams also sets the DND status in Swyx)
  • One-way synchronization from Teams to Swyx
  • The Teams status is merged with the Swyx status in a meaningful and consistent way

    2020-05-04-11_36_05-SwyxIt-d64b18e6-4ae1949f@653w.png

Features (Calls)

  • Calls in Microsoft Teams are displayed in the active calls list in the Contact Center, allowing employees to see which colleagues are currently in a Teams call
  • All Teams numbers are highlighted using the Teams blue color
  • Teams calls can be rated using the call rating feature in the Contact Center
  • Call information can be added to Teams calls
  • No SBC integration is required

    Calls client

Requirements

  • App registration in Microsoft Azure
  • User account in Microsoft Azure
  • Most recent Queue Controller
  • Latest Teams-PlugIn for Queue Controller

Links

Download installation package
Download latest Teams-Plug-In

Contents