Status Integration
Last modified by Frank Schmidt on 2022/05/15 22:33
Using this integration enriches the status of a Swyx user with the status from Microsoft Teams. The following features are available:
- Display of Teams Status in group summary views in Contact Center
- Sync of away status from Microsoft Teams to Swyx (setting a user away in Teams also sets the away status in Swyx)
- Sync of DND status from Microsoft Teams to Swyx (setting a user to DND in Teams also sets the DND status in Swyx)
- Sync direction is one-way from Teams to Swyx as Teams API does not allow setting status (read-only)
- The Teams status is merged with Swyx status in a useful way
- Calls in Teams are shown in the active calls list in Contact Center so employees can see which colleague is already in a Teams call
- All Teams numbers are marked with teams-blue color
- Teams calls can be rated by using the call rating feature in Contact Center
- Call info can be added to Teams calls
- No SBC integration required
General requirements
- License per matching Swyx user (matched via mail address of both users)
- App registration in Microsoft Azure
- User in Microsoft Azure
- Queue Controller 6.11 or higher required