PBX / Agent Integration
Last modified by Frank Schmidt on 2026/02/13 23:27
Using this type of integration enables Teams user using all the features of Contact Center queuing. The following features are available:
- Log in/out of Teams users in Contact Center groups
- Provisioning of all known Contact Center features like post processing time, pause, supervisor functionality, ... with Teams
- Delivery of queued calls to Teams agents and Swyx users according to the delivery method set in the corresponding queue
- SBC integration between Swyx and Teams required
General requirements
- License per Teams group user
- App registration in Microsoft Azure
- User in Microsoft Azure
- Teams Phone System Licenses
- Queue Controller 9.00 or higher required