Information:

• Improved: status updates for several status transitions
• Fixed: memory leak

Requirements:

• Call Queue Controller 6.11 QF1

Downloads: Plug-In

Version 2020 / 6.11 Quickfix 1

• Queue: (fixed) Last agent delivery timeout not working properly
• Queue: (fixed) Forwarding destination as closed queue action has no effect
• Queue: (fixed) Missing number for ECR queues in queue list

Downloads: Update

Version 2020 / 6.11

• - General: (new) Teams Integration
• - Teams-Integration Azure Preparation
• - Teams-Integration Contact Center Preparation
• - Teams-Integration Status Integration
• - Teams-Integration PBX / Agent Integration
• - General: (removed) Stringify integration as service is no longer available
• - AdminCenter: (fixed) Destination number in forwarding destinations now allows # and * for trunk prefixes
• - Conferencing: (new) Invited conference attendees are shown as planned in conference room (only if Exchange integration is active)
• - Conferencing: (new) Exchange sync interval can be change via registry key: ExchangeConferenceRefreshTimeout (in minutes)
• - Conferencing: (fixed) Reconnect to Exchange server after username or password change in device settings
• - Conferencing: (fixed) Appointments with empty subject are not shown in conference list as next conference
• - Conferencing: (fixed) Problem creating or changing conference room number
• - Conferencing: (fixed) Adding Exchange server not possible if no base license available or expired
• - Conferencing: (fixed) Using external conference number for conference links to prevent SwyxIt! from dialing number with leading zero

Downloads: Update

Prerequisites:

• Teams-Integration Azure Preparation
• Teams-Integration Contact Center Preparation

Information:

• Teams-Integration Status Integration
• Teams-Integration PBX / Agent Integration

Requirements:

• Call Queue Controller 6.11 or higher
• Microsoft Azure User
• Microsoft Azure Application Registration
• Anynode SBC for queuing integration

Downloads: Plug-In