Introduction

The Contact Center Teams App provides most of the views known from SwyxIt! WebExtensions as Teams app. This includes a light and dark scheme.

Installation

DNS Preparation

In order for the app to work the DNS-entry "ippbxsrv" needs to point to the Swyx-Server. The server name used by the app is set to "ippbxsrv" by default. The only way to change the server name is by editing the corresponding link in the "manifest.json" file within the application ZIP-file.

SSL Certificates

Uploading Teams-App into Microsoft Teams Admin Center

To upload the app into Microsoft Teams Admin Center follow the steps below:

• Download the latest version of Contact Center App for Teams here
• Open Microsoft Teams Admin Center here
• Change to Teams-App
• Use the upload button to upload the former downloaded ZIP-File
• Check if the status of the installed app is "approved"

Distribute the app

To distribute the app to all clients in the company follow these steps:

• Open Microsoft Teams Admin Center here
• Change to Teams-Apps
• Change to Setup policies
• Open the "Global (Org-wide default)" entry
• Under "Installed apps" klick the "Add apps" button
• In the appearing side bar, type "Contact Center" in the search fiel and add the app
• Save the settings using the "Save" button

The pin the app to the Teams side bar follow these steps:

• Follow the steps above and klick the "Add app" button unter "Pinned apps"
• In the appearing side bar, type "Contact Center" in the search fiel and add the app
• Save the settings using the "Save" button

General requirements

• DNS-Entry ippbxsrv pointing to Swyx-Server
• A valid SSL certificate installed for Contact Center on port 444
• Queue Controller 7.00 or higher required