Option Skill Matrix
Last modified by Christopher Dittrich on 2026/04/22 11:42
Introduction
Use 3iMedia Skill Matrix to allocate agents to functional groups by matching their skill to team requirements. You can identify skill gaps and adjust assignments in real-time via the dashboard. This ensures balanced team distribution and improves overall operational efficiency.
Features
Interface description
The Skill Matrix is accessed via the URL: http://localhost/QueueController/Options/Skillmatrix/Index.html.
In order to access the skill matrix you have to be operator in some group. Login using your Swyx username and password.
| Item | Description |
| 1 | Swyx User + Status |
| 2 | Group with all the agents |
| 3 | Combined status and action The outer ring states the status of the agent (red = logged off, green = logged in, yellow = logged in but not ready) The button itself provides the log-in and log-off action |
Configuration
| Parameter | Type | Default | Description |
| groupsToHide | Array | ['Jeder'] | List of groups to be hidden from Skill Matrix. |
| showOnlyGroupsWhereDescriptionContains | RegExp | /(?:)/ | Regular expression to filter groups based on their description. |
| reloadTimeout | Number | 10 | Updateinterval in seconds. |
| groupNameReplace | RegExp | /\s\(Gruppe\)/gi | Regular expression to automatically remove specific text from group names. |
| showGlobalLogOn | Boolean | false | Enables the display of the global log-on button. |
| showGlobalLogOff | Boolean | false | Enables the display of the global log-off button. |